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Enhancing financial performance of the banks: the role of customer response and operations management
16 references·0 citing·54 second hop
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References

  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2015Phases of inquiry-based learning: Definitions and the inquiry cycle2,113 cited
  • 2000MANAGERIAL INTERPRETATIONS AND ORGANIZATIONAL CONTEXT AS PREDICTORS OF CORPORATE CHOICE OF ENVIRONMENTAL STRATEGY.1,871 cited
  • 2012The Essentials of Marketing Research788 cited
  • 1980Reliability of the CES-D scale in different ethnic contexts745 cited
  • 2004Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process277 cited
  • 2016International Journal of Engineering Business Management264 cited
  • 2017Customer responses to environmentally certified hotels: the moderating effect of environmental consciousness on the formation of behavioral intentions229 cited
  • 2010Consumer perceptions of cause related marketing campaigns167 cited
  • 2011THE IMPORTANCE OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER BEHAVIOUR IN MALAYSIA127 cited
  • 2015Measuring retail supply chain performance122 cited
  • 2012Desired privacy and the impact of crowding on customer emotions and approach‐avoidance responses119 cited
  • 2019Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies118 cited
  • 2010Service customer commitment and response110 cited

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  • 2015Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance105 cited
  • 2017Fuzzy DEMATEL method for identifying LMS evaluation criteria89 cited
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