References

• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1969A New Product Growth for Model Consumer Durables5,999 cited
• 2000Models of technology diffusion1,554 cited
• 2012Peer Effects in the Diffusion of Solar Photovoltaic Panels1,009 cited
• 2014Short-Run Subsidies and Long-Run Adoption of New Health Products: Evidence From a Field Experiment423 cited
• 2014When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity293 cited
• 2008Identifying Formal and Informal Influence in Technology Adoption with Network Externalities246 cited
• 2013Measuring the Effect of Queues on Customer Purchases201 cited
• 2006The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers156 cited
• 2011How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods147 cited
• 2013Structural Estimation of Callers' Delay Sensitivity in Call Centers145 cited
• 2015Service Competition and Product Quality in the U.S. Automobile Industry131 cited
• 2012Managing Retention in Service Relationships116 cited
• 2016How Do Customers Respond to Increased Service Quality Competition?70 cited