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Workforce service quality in the post-COVID-19 era: from the perspective of organisation data-driven competency
16 references·0 citing·45 second hop
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(2000)The Theory of Economic Development (2003)The Problem of Non-Response in Sample Surveys (1946)A Critical Comparison of Three Strategies of Collecting Data from Households (1967)Mail Surveys and Response Rates: A Literature Review (1975)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)19,111 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys17,460 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,432 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,541 cited
  • 2009How to Write Up and Report PLS Analyses5,398 cited
  • 2003Understanding dynamic capabilities5,383 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration15,044 cited
  • 2020Viability of intertwined supply networks: extending the supply chain resilience angles towards survivability. A position paper motivated by COVID-19 outbreak2,420 cited
  • 2012Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models2,394 cited
  • 2015Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies

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2,241 cited
  • 2014The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms2,108 cited
  • 2012Dynamic Capabilities: Routines versus Entrepreneurial Action1,735 cited
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