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Beyond anger: A neutralization perspective of customer revenge · Study

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ArticleBeyond anger: A neutralization perspective of customer revenge

Chaofan Yang2022

Article2022

Beyond anger: A neutralization perspective of customer revenge

Chaofan Yang · Yongqiang Sun · Xiao‐Liang Shen

26 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Service and Product Innovation Emotional Labor in Professions

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1986Self-Reports in Organizational Research: Problems and Prospects 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2000Structural Equation Modeling and Regression: Guidelines for Research Practice 1957Techniques of Neutralization: A Theory of Delinquency 2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 2015Common methods variance detection in business research

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2024Drives of in-store revenge consumption in the post-pandemic: A study in China

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Details

Year2022

Typearticle

Published2022-04-04

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations26

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2022.03.076

openalex_workW4225979835

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