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10. Complaints
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10. Complaints (1987)10. ComplaintsAccusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish (2018)Accusations and interpersonal…Moroccan artists ‘blacklisted’ (2016)Moroccan artists ‘blacklisted’Discursive Self in Microblogging (2016)Discursive Self in Microblogg…Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints (2014)Strategies of persuasion in l…A comparative study of requests in heritage speaker Spanish, L1 Spanish, and L1 English (2007)A comparative study of reques…Spanish speakers apologizing in English (1991)Spanish speakers apologizing …Politeness : Some Universals in Language Usage (1987)Politeness (1987)Confrontational style in Spanish arguments: Pragmatics and teaching outlook (1996)A Descriptive-Comparative Analysis of Apology Strategies: The case of Iranian EFL and Malaysian ESL University Students (2011)Chapter 6. TBLT and synthetic immersive environments (2014)Principles of Pragmatics (2016)Indirect speech acts (1979)Bilingualism and the Heritage Language Speaker (2012)In-directness and Politeness in American English and Saudi Arabic Requests: A Cross-Cultural Comparison (2012)Early stages of trilingual pragmatic development. A longitudinal study of requests in Catalan, Spanish and English (2013)How To Do Things With Words (1975)Discourse and Social Change. (1993)“Can you send us a PM please?” Service recovery interactions on social media from the perspective of organizational legitimacy (2020)Using Rhetorical Approach of Ethos, Pathos and Logos by Malaysian Engineering Students in Persuasive Email Writings (2020)Persuasion in health communication (2022)Monitoring and self-repair in speech (1983)Language style as audience design (1984)“In the Middle East, it’s cool to ‘Sing Moroccan’”: ideologies of slang and contested meanings of Arabic popular music on social media (2022)From stigmatization to predilection: folk metalinguistic discourse on social media on the northwestern Moroccan Arabic variety (2022)Garfinkel and Ethnomethodology (2014)Exploring the moral compass (2018)(Online) public denunciation, public incivilities and offence (2022)Offence and morality: Pragmatic perspectives (2022)Speech Acts (1969)Psychology of intergroup relations (1986)Self-praise online and offline (2018)Telling the world how skilful you are: Self-praise strategies on LinkedIn (2019)Managing image: The self-praise of celebrities on social media (2020)
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  • 2007A comparative study of requests in heritage speaker Spanish, L1 Spanish, and L1 English70 cited
  • 2016Discursive Self in Microblogging65 cited
  • 1991Spanish speakers apologizing in English41 cited
  • 2018Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish40 cited
  • 2014Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints30 cited
  • 2016Moroccan artists ‘blacklisted’5 cited

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