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15 citations0/0 files storedInternational Journal of Physical Distribution & Logistics Management

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Customer Service Quality and Loyalty International Business and FDI Service and Product Innovation

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000305. When citing the article, please cite: Larissa S. Kyj, Myroslaw J. Kyj, (1989), “Customer Service: Product Differentiation in International Markets”, International Journal of Physical Distribution & Materials Management, Vol. 19 Iss: 1, pp. 30 - 38.

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References

1974Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition 1970Information and Consumer Behavior 1961The Economics of Information 1974Advertising as Information 1984Price and Quantity Competition in a Differentiated Duopoly 1983Natural Oligopolies 1987Product Differentiation and Industrial Structure 1985What is Product Differentiation, Really?

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2001Logistics Service Quality as a Segment-Customized Process

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