Impact of FinTech on customer retention in Islamic banks of Malaysia

Hasnan Baber

36 citations0/0 files storedInternational Journal of Business and Systems Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Islamic Finance and Banking Studies Customer Service Quality and Loyalty FinTech, Crowdfunding, Digital Finance

Abstract

This study is aimed to find the impact of much limelight topic FinTech on the customer retention in Islamic banks of Malaysia. Islamic banks in Malaysia specifically have been on forefront in bringing FinTech into their processes at very early stage. Customers usually do not choose Islamic banks for technology but this paper will analyse the impact of FinTech in retaining customers. A 26-item questionnaire was used to gather data from 325 customers of selected banks in Malaysia by strata sampling. Statistical data was analysed through various tests like reliability analysis, sample adequacy, factor analysis and regression analysis using SPSS 25.0. The findings of the study revealed that payments, advisory and compliance services of the FinTech has an impact on the retention of customers while financing service which is treated as important part in conventional banking has no significance on customer retention. This study will help Islamic banks to customise FinTech services for their customers and have association with such FinTech companies which adds value to their financial services.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 36 citations exist upstream.

Cited by

2023Financial inclusion through FinTech and women's financial empowerment 2022Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude 2023Fintech innovations and Islamic banking performance: Post-pandemic challenges and opportunities 2022Financial Technology as a Basis for Financial Inclusion and its Impact on Profitability: Evidence from Commercial Banks 2025Behavioral biases and Fintech adoption: Investigating the role of financial literacy 2021Novelties and Benefits of Fintech in the Financial Industry 2021A Flourishing Fintech Ecosystem: Conceptualization and Governing Issues in Malaysia 2022Impacts of Financial Technology on Profitability: Empirical Evidence from Jordanian Commercial Banks

Imported from OpenAlex (CC0) — nothing here is generated.