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Total Quality Management
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Total Quality Management (1989)Total Quality ManagementNew products—Cutting the time to market (1995)New products—Cutting the time…Dienstleistungsqualität Ansätze zur Messung und Implikationen für die Steuerung (1994)Dienstleistungsqualität Ansät…Total quality control (1961)Managing quality: the strategic and competitive edge (1989)Competing Against Time (1990)How project strategy is used in project management: Cases of new product development and software development projects (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Innovationsmanagement im Service-Marketing: Neue Geschäfte für den Service erschließen (2005)
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  • 1995New products—Cutting the time to market26 cited
  • 1994Dienstleistungsqualität Ansätze zur Messung und Implikationen für die Steuerung23 cited

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