Operator Scheduling

Elbridge Gerry Keith

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Scheduling and Timetabling Solutions Scheduling and Optimization Algorithms Optimization and Mathematical Programming

Abstract

The development of mechanized scheduling of operators at Illinois Bell Telephone Company is discussed in this paper. The solution of the scheduling problem using integer linear programming was uneconomical so that a two step procedure was developed to solve the problem. First, the optimal solution with fractional operators is found by linear programming. Then a heuristic algorithm is used to find an integer solution close to this optimal solution. This method is in use at all Illinois Bell Telephone operator offices.

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1974The Operator-Scheduling Problem: A Network-Flow Approach

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