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This chapter provides an overview of e-commerce issues of a business nature. E-commerce remains a unique approach to developing a new sales channel. As such, it would be incorrect strategy for the CFO to completely ignore e-commerce as a new sales medium without some prior knowledge of its advantages, architecture, business model, and related issues, which include required structural changes and legal and insurance problems. A well-rounded e-commerce business plan incorporates risk management, process changes, and security issues, which are key areas for which the CFO has direct responsibility.
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