International Journal of Bank Marketing

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20 citations0/0 files storedInternational Journal of Bank Marketing

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Marketing and Advertising Strategies Customer Service Quality and Loyalty Banking Sector Performance and Management

Abstract

In this section we look at banking in the single market, new directions in financial services marketing, the validity of the 4Ps for services marketing, measuring the marketing culture of a service firm, the erosion of bank margins, Citibank's global consumer banking network, and the pricing of services.

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