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Experimental Design
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Experimental Design (2009)Experimental DesignGoing green to repair damaged self‐concept: The interplay of self‐deficit and benefit appeals on green consumer behavior (2024)Going green to repair damaged…Beyond a binary theorizing of prosociality (2024)Beyond a binary theorizing of…Uncertainty and Activity Selection in New Product Development: An Experimental Study (2020)Uncertainty and Activity Sele…Supporting the development of shared understanding in distributed design teams (2017)Supporting the development of…From “Hypercritics” to “Happy Campers”: Who Complains the Most in Fine Dining Restaurants? (2017)From “Hypercritics” to “Happy…Cultures and Organizations: Software of the Mind. (1993)What is coefficient alpha? An examination of theory and applications. (1993)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)From Intentions to Actions: A Theory of Planned Behavior (1985)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)The Impact of Service Failure and Recovery on Target and Observing Customers: A Comparative Study (2017)The effect of fellow customer on complaining behaviors: the moderating role of gender (2019)Organizational Information Requirements, Media Richness and Structural Design (1986)The role of transportation in the persuasiveness of public narratives. (2000)The Content Analysis Guidebook (2017)Self-discrepancy: A theory relating self and affect. (1987)Possessions and the Extended Self (1988)The theory of planned behavior (1991)The Evolution of Reciprocal Altruism (1971)A Theory of Fairness, Competition, and Cooperation (1999)Altruistic punishment in humans (2002)
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  • 2017Supporting the development of shared understanding in distributed design teams52 cited
  • 2017From “Hypercritics” to “Happy Campers”: Who Complains the Most in Fine Dining Restaurants?27 cited
  • 2024Beyond a binary theorizing of prosociality17 cited
  • 2020Uncertainty and Activity Selection in New Product Development: An Experimental Study14 cited
  • 2024Going green to repair damaged self‐concept: The interplay of self‐deficit and benefit appeals on green consumer behavior12 cited

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