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Expectations and Perceptions of Passengers on Service Quality with Reference to Public Transport Undertakings
0 references·4 citing·14 second hop
Expectations and Perceptions of Passengers on Service Quality with Reference to Public Transport Undertakings (2012)Expectations and Perceptions of Passenger…The Influence of Service Quality, Price, and Environment on Customer Loyalty in the Restaurant's Industry: The Mediating Role of Customer Satisfaction (2021)The Influence of Service Qual…Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants (2019)Influence of Physical Environ…Age Segmentation for Predicting Behavioural Intention of Using Railway Services in Indonesia (2018)Age Segmentation for Predicti…Strategies for the Improvements in the Quality and Efficiency of Public Transportation (2014)Strategies for the Improvemen…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Marketing Research: An Applied Orientation (1994)Methodological Approach for Evaluation and Improvement of Quality Transport Service in Public Road Passenger Transport (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Review of Psychometric theory (2nd ed.). (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)In-store Customer Perception towards Furniture in a multi-product outlet – A Synthesis of Literature review and Research Agenda (2022)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Behavioral Consequences of Service Quality (1996)Investigating the factors influencing customer loyalty and the mediating effect of customer satisfaction in online food delivery services: empirical evidence from an emerging market (2024)
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  • 2019Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants33 cited
  • 2021The Influence of Service Quality, Price, and Environment on Customer Loyalty in the Restaurant's Industry: The Mediating Role of Customer Satisfaction23 cited
  • 2014Strategies for the Improvements in the Quality and Efficiency of Public Transportation10 cited
  • 2018Age Segmentation for Predicting Behavioural Intention of Using Railway Services in Indonesia5 cited

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