Today’s electronic documents and digital records are rapidly superseding traditional paper records and similarly need to be managed and stored for the future. This need is driving new theoretical recordkeeping models, international electronic recordkeeping standards, many instances of national recordkeeping legislation, and the rapid development of electronic recordkeeping systems for use in organizations. Given the legislative imperative, the exponential growth of electronic records, and the importance to the individual, organization, and society of trustworthy electronic recordkeeping, the question arises: why are electronic recordkeeping systems experiencing different rates of acceptance and utilization by end users? This research seeks to address that question through identifying the factors that influence a user’s intention to use an electronic recordkeeping system. Although a significant body of research has been dedicated to studying system use in various situations, no research in the information systems discipline has yet focused specifically on electronic recordkeeping and its unique set of use-influencing factors. This research creates a new conceptual research model by selecting constructs to represent the technology acceptance literature and adding additional constructs to represent organizational context and knowledge interpretation. It also introduces a new construct: the perceived value of records. A survey instrument was developed and administered to a sample of public servants from the New Zealand government in order to evaluate the research model quantitatively and determine the relative importance of the factors. By identifying the factors that impact the use of electronic recordkeeping systems, this research will inform future strategies to improve the capture and retention of our digital heritage. As Archives New Zealand states: “Do nothing, lose everything. If no action is taken, public sector digital information will be lost.”
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