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  • 2005Architecture for Customer Relationship Management Approaches in Financial Services63 cited
  • 2013Past, Present and Future of the Innovation Process49 cited
  • 2013Gamification42 cited
  • 2012Management of Large-Scale Transformation Programs: State of the Practice and Future Potential39 cited
  • 2013Towards a Maturity Model for the Adoption of Social Media as a Means of Organizational Innovation27 cited
  • 2016Would you like to know who knows? Connecting employees based on process-oriented knowledge mapping16 cited
  • 2019Digital Readiness Frameworks16 cited

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