Re-imagining the users' experience: An ethnographic approach to web usability and space design

Donna Lanclos

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Abstract: The purpose of this paper is to describe the process and workundertaken by the library anthropologist and the Usability Task Force (UTF)for reconfiguring the library's physical and virtual spaces to meet theeducational needs and expectations of users, including students, faculty,and community patrons. Through formal usability studies and ethnographicresearch, the paper describes the process and work undertaken by thelibrary anthropologist and the UTF. Through surveys, focus groupsobservation data were obtained about the current study and web habits ofundergraduates and faculty. This paper presents an ethnographic approach topolicy development and implementation to re-orient the physical and virtuallibrary environments at a large research library. Libraries and libraryadministrators will find value in the policies established and processesoutlined for the development of user-centered learning spaces.-- ______________________________________________________________Donna M. Lanclos, Ph.D. | Associate Professor for Anthropological ResearchUNC Charlotte | J. Murrey Atkins Library9201 University City Blvd. | Charlotte, NC 28223dlanclos@uncc.edu | @DonnaLanclos on twitterphone number: 704-687-0480http://www.donnalanclos.com/

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References

1968Ecological Psychology: Concepts and Methods for Studying the Environment of Human Behavior 2007What is enough? Satisficing information needs 2007Studying Students: The Undergraduate Research Project at the University of Rochester 2013Lessons Learned: How College Students Seek Information in the Digital Age 2006Undergraduate Perceptions of Information Use: The Basis for Creating User-Centered Student Information Literacy Instruction 2004Students, Librarians, and Subject Guides: Improving a Poor Rate of Return 2008Sense-Making and Synchronicity: Information-Seeking Behaviors of Millennials and Baby Boomers 2008Information Seeking through Students’ Eyes: The MIT Photo Diary Study

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