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Information Technology in the Service Society
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Information Technology in the Service Society (1994)Information Technology in the Service Soc…Management Information Systems for Service Quality in Commercial Banks: An Empirical Study (2009)Management Information System…THE GERMAN SERVICE GAP OR: RE‐ORGANISING THE MANUFACTURING––SERVICES PUZZLE (2007)THE GERMAN SERVICE GAP OR: RE…Regulation and Performance in the Distribution Sector (1997)Regulation and Performance in…The productivity paradox is false: Information technology improves services performance (1996)The productivity paradox is f…A new theory of retailing costs (1982)Trade with Japan: Has the Door Opened Wider? (1992)The Implementation and the Effects of Regulatory Reform: Past Experience and Current Issues (2000)Regulatory reform in retail distribution (2003)Assessing the Productivity of the UK Retail Sector (2005)In The Age of the Smart Machine: The Future of Work and Power. (1989)Regional Advantage: Culture and Competition in Silicon Valley and Route 128. (1995)Clusters and the new economics of competition. (1999)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Survey of current business (1921)Technology integration (2004)The Intelligent Enterprise (2009)The national income and product accounts of the United States (2014)The Effects of Shoppers’ Motivation on Self-Service Technology Use Intention: Moderating Effects of the Presence of Employee (2020)
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  • 1997Regulation and Performance in the Distribution Sector79 cited
  • 1996The productivity paradox is false: Information technology improves services performance26 cited
  • 2007THE GERMAN SERVICE GAP OR: RE‐ORGANISING THE MANUFACTURING––SERVICES PUZZLE14 cited
  • 2009Management Information Systems for Service Quality in Commercial Banks: An Empirical Study7 cited

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