References

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• 1999The relationship between total quality management practices and operational performance1,532 cited
• 1997Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards842 cited
• 1998The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation516 cited
• 2000Total quality management and sustainable competitive advantage445 cited
• 2000TQM as a management system consisting of values, techniques and tools438 cited
• 2001The role of the reward system for a total quality management based strategy134 cited
• 2001Measuring the relationship between total quality management and sustainable competitive advantage: A resource-based view110 cited
• 1998Quality-Driven Change and its Effects on Financial Performance105 cited
• 1997Commitment to total quality management: Is there a relationship with firm performance?105 cited
• 2001TQM implementation: an empirical examination and proposed generic model104 cited
• 2001Business performance measurement and change management within a TQM framework97 cited
• 2000A detailed trends analysis of national quality awards world-wide62 cited
• 1991Levelling out the future