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Consumer Expectations, Product Performance, and Perceived Product Quality · Study

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ArticleConsumer Expectations, Product Performance, and Perceived Product Quality

Richard W. Olshavsky1972

Article1972

Consumer Expectations, Product Performance, and Perceived Product Quality

Richard W. Olshavsky · John Arthur Miller

347 citations·0/0 files stored·Journal of Marketing Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

2017A Theory of Cognitive Dissonance 1981Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change 1938The Psychology of Social Norms

Cited by

1981Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions 2001An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit 2008The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty 1982Post-Purchase Consumer Processes and the Complaining Consumer 1995The zone of tolerance 1989Past experience and future tourism decisions 2003CRM and customer‐centric knowledge management: an empirical research 2001Customer satisfaction: contrasting academic and consumers’ interpretations

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Year1972

Typearticle

Published1972-02-01

VenueJournal of Marketing Research

ISSN-L0022-2437

Languageen

Citations347

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.2307/3149600

openalex_workW4243333083

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