Responding to Student Expectations

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Abstract

Universities are institutions with multiple roles, and must balance the needs and demands of their students with the expectations placed upon them by government, industry and the wider community. Such a balance must be struck in the face of increasing pressure on university budgets. Effective action to meet student expectations therefore poses major management challenges for universities. This volume arises from two seminars, held in Brisbane and Paris respectively, to examine some of the key issues facing universities as they confront these challenges. It offers perspectives and experience drawn from contributors from Australia, Europe and Canada, including the views of student leaders.

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2003Education at a glance: OECD indicators, 2002 1981A Model of Student College Choice 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective

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