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Controlling Customer Logistics Service
2 references·0 citing·6 second hop
Controlling Customer Logistics Service (1976)Controlling Customer Logistics ServiceEmerging Concepts In Marketing (2022)Emerging Concepts In MarketingHow to Manage Customer Service (1987)How to Manage Customer ServiceA Model and Measurement Methodology for Predicting Individual Consumer Choice (1981)Predictive Testing of Consumer Choice Models Not Subject to Independence of Irrelevant Alternatives (1982)Vers un modèle qualité-satisfaction intégrant la confiance? (1999)The power of perceived service quality in international marketing channels (1996)The interactive interface of service quality (2006)Impact of performance indicators on organisations: a proposal for an evaluation model (2013)
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  • 2022Emerging Concepts In Marketing93 cited
  • 1987How to Manage Customer Service28 cited

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