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PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN
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PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN (2021)PENGARUH KUALITAS PELAYANAN DAN KUALITAS …Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing (2020)Influence of service quality …THE BUS TRANSPORTATION ISSUE AND PEOPLE SATISFACTION WITH PUBLIC TRANSPORT IN HO CHI MINH CITY (2019)THE BUS TRANSPORTATION ISSUE …Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price (2017)Service quality and customer …Relative Contributions of Product Quality and Service Quality in the Automobile Industry (2017)Relative Contributions of Pro…Impact of service quality on customer satisfaction in private and public sector banks (2016)Impact of service quality on …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Service quality, customer satisfaction, and loyalty in the banking sector (2018)A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention (2020)Financial Inclusion and Its Ripple Effects on Socio-Economic Development: A Comprehensive Review (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships (2017)Insights into the Antecedents of Fast-Food Purchase Intention and the Relative Positioning of Quality (2018)Antecedents and outcome of commitment in Islamic banking relationships – an emerging African market perspective (2020)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A novel model for evaluation Hospital medical care systems based on plithogenic sets (2019)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender (2020)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Roles of consumer trust and risks on continuance intention in the sharing economy: An empirical investigation (2021)Assessing Factors Influencing Technology Adoption for Online Purchasing Amid COVID-19 in Qatar: Moderating Role of Word of Mouth (2022)Predicting collaborative consumption behaviour: a meta-analytic path analysis on the theory of planned behaviour (2022)Legal, Institutional and Financial Solutions for the Sustainable Development Strategy of Inland Waterway Transport in Vietnam (2020)PENGARUH HARGA, KUALITAS PRODUK, DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN MARKETPLACE SHOPEE (2022)The role of perceptions and expectations for public transport satisfaction in Korean metropolitan areas (2025)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2016Impact of service quality on customer satisfaction in private and public sector banks197 cited
  • 2020Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing136 cited
  • 2017Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price102 cited
  • 2017Relative Contributions of Product Quality and Service Quality in the Automobile Industry45 cited
  • 2019THE BUS TRANSPORTATION ISSUE AND PEOPLE SATISFACTION WITH PUBLIC TRANSPORT IN HO CHI MINH CITY37 cited

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