Initial Trust Formation in New Organizational RelationshipsD. Harrison McKnight, Larry L. Cummings, Norman L. Chervany1998-07-01articleAcademy of Management Review1,295 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyJob Satisfaction and Organizational BehaviorManagement and Organizational StudiesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 1,295 citations exist upstream.Cited by2003Trust and TAM in Online Shopping: An Integrated Model12002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology2005Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice12004Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model2005Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation12004Building Effective Online Marketplaces with Institution-Based Trust2005The utilization of e‐government services: citizen trust, innovation and acceptance factors*2004Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services