The process of communication

Abstract

How then, can we try to prevent these breakdowns occurring? If communication breaks down, how can we put things right? How can we recognize that a breakdown has occurred? In all the examples in the last chapter, the person ‘communicating’ thought he was communicating what he intended to communicate. He was either amazed or annoyed to discover he had not succeeded; or worse still, perhaps he never did discover that he had failed to communicate. Communication then is not just a matter of uttering words and hoping for the best — although to judge from the little attention that most of us pay to it, we do tend to behave as if communication will just happen.

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