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Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java
7 references·0 citing·32 second hop
Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java (2015)Effects of Service Quality, Customer Trus…Developing customer oriented service: a case study (2004)Developing customer oriented …An index method for measurement of customer satisfaction (2004)An index method for measureme…Service loyalty (2002)Service loyaltyPENGARUH KOMITMEN MANAJEMEN BANK TERHADAP TINGKAT KEPUASAN KERJA KARYAWAN DAN TINGKAT KEPUASAN NASABAH DI SULAWESI SELATAN (2001)PENGARUH KOMITMEN MANAJEMEN B…Service quality and product quality in housing refurbishment (2000)Service quality and product q…LOYALITAS PELANGGAN: SEBUAH KAJIAN KONSEPTUAL SEBAGAI PANDUAN BAGI PENELITI (1999)LOYALITAS PELANGGAN: SEBUAH K…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Problems and Strategies in Services Marketing (1985)Delivering quality service: balancing customer perceptions and expectations (1990)The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)Classifying and clustering construction projects by customer satisfaction (2009)Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process (2015)Construction service quality and satisfaction for a targeted housing customer (2016)The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The qualitative satisfaction model (1997)Managing Customer Value (1999)Value, satisfaction, loyalty and retention in professional services (2009)Supply Chain Management Dimensions, Supply Chain Performance and Organizational Performance: An Integrated Framework (2012)THE IMPORTANCE OF CREATING CUSTOMER LOYALTY IN ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE (2020)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Customer experience management — A case study of an Indian bank (2006)Challenges in serving the mass affluent segment: bank customer perceptions of service quality (2012)Is organizational citizenship behavior an attractive behavior for managers? A Kano model approach (2015)Coefficient Alpha and the Internal Structure of Tests (1951)Comfort your online customer: quality, trust and loyalty on the internet (2004)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation (2006)Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java (2015)The Influence of Service Quality, Institutional Reputation, Students’ Satisfaction on Students’ Loyalty in Higher Education Institution (2019)PENGARUH EMPLOYEE EMPOWERMENT TERHADAP SERVICE QUALITY DI CHINESE RESTAURANT (2014)The Influence of Service Quality, Religious Commitment and Trust on The Customers� Satisfaction and Loyalty and Decision to Do The Transaction in Mandiri Sharia Bank Of Jawatimur (2017)
this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2002Service loyalty1,549 cited
  • 2004An index method for measurement of customer satisfaction243 cited
  • 1999LOYALITAS PELANGGAN: SEBUAH KAJIAN KONSEPTUAL SEBAGAI PANDUAN BAGI PENELITI146 cited
  • 2004Developing customer oriented service: a case study48 cited
  • 2000Service quality and product quality in housing refurbishment34 cited
  • 2001PENGARUH KOMITMEN MANAJEMEN BANK TERHADAP TINGKAT KEPUASAN KERJA KARYAWAN DAN TINGKAT KEPUASAN NASABAH DI SULAWESI SELATAN6 cited

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