Modeling Strategic Relationships for Process Reengineering

Abstract

Existing models for describing a process (such as a business process or a software development process) tend to focus on the \\what " or the \\how " of the process. For example, a health insurance claim process would typically be described in terms of a number of steps for assessing and approving a claim. In trying to improve orredesign a process, however, one also needs to have an understanding of the \\why " { for example, why dophysicians submit treatment plans to insurance companies before giving treatment? and why do claims managers seek medical opinions when assessing treatment plans? An understanding of the motivations and interests of process participants is often crucial to the successful redesign of processes. This thesis proposes a modelling framework i (pronounced i-star) consisting of two modelling components. The Strategic Dependency (SD) model describes a process in terms of intentional dependency relationships among agents. Agents depend on each other for goals to be achieved, tasks to be performed, and resources to be furnished. Agents are intentional in that they have desires and wants, and strategic in that they are concerned about opportunities and vulnerabilities. The Strategic Rationale (SR) model describes the issues and concerns that agents

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 167 citations exist upstream.