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• 2015Toward a Pedagogy of Feeling: Understanding How Museums Create a Space for Cross‐Cultural Encounters61 cited
• 2018The Career of a Catalogue: Organizational Memory, Materiality and the Dual Nature of the Past at the British Museum (1970–Today)57 cited
• 2017Arts-based initiatives in museums: Creating value for sustainable development37 cited
• 2008Dead bodies: The changing treatment of human remains in British museum collections and the challenge to the traditional model of the museum36 cited
• 2013“People just need to feel important, like someone is listening”: Recognising museums’ community engagement programmes as spaces of care34 cited
• 2009Blobgects: Digital museum catalogs and diverse user communities34 cited
• 2023Global Cultural Conflict and Digital Identity: Transforming Museums31 cited
• 2015Visitor Studies: Toward a Culture of Reflective Practice and Critical Museology for the Visitor‐Centered Museum30 cited
• 2009Museums and Museum Studies in New Zealand: A Survey of Historical Developments28 cited
• 2016For the sake of technology? The role of technology views in funding and designing digital museum communication24 cited
• 2013Preparing a new generation: thoughts on contemporary museum studies training16 cited
• 2016Curating convergence: interpreting museum objects in integrated collecting institutions15 cited
• 2013