Team leadership and motivation

Abstract

Many hospitality business managers find managing people is their most difficult task. Most frequently, the attitudes, assumptions and style with which people are managed by the immediate manager is the only noticeable variable. This chapter suggests that some approaches to both analysing management style and understanding the actions of team members. The various sources of job satisfaction include steady work and steady wages, high wages, and pension and other old-age security benefits. The chapter shows how different managers hold different assumptions about their subordinates and have different priorities about the job and the team. It also highlights the five types of ego states, that is, the assumptions about the communicator and the relationship with the receiver of the message: critical parent ego state, nurturing parent ego state, adult ego state, natural child ego state, and adapted child ego state.

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