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A proposal to assess the service quality of online travel agencies: An exploratory study · Study

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ArticleA proposal to assess the service quality of online travel agencies: An exploratory study

Shohreh A. Kaynama2000

Article2000

A proposal to assess the service quality of online travel agencies: An exploratory study

Shohreh A. Kaynama · Christine Black

44 citations·0/0 files stored·Services Marketing Quarterly

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Digital Marketing and Social Media

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2013Hidden Costs in the Evaluation of Quality Failure Costs 2021Application of Revised Importance–Performance Analysis to Investigate Critical Service Quality of Hotel Online Booking 2013The Impact of Application of Information Technology on E-Service Quality 2015Measuring Website Quality Of The Indian Railways

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Year2000

Typearticle

Published2000-01-01

VenueServices Marketing Quarterly

ISSN-L1533-2969

Languageen

Citations44

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1080/15332969.2000.9985407

openalex_workW4254506380

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