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Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
16 references·0 citing·34 second hop
Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria (2022)Impact of E-service quality on customer s…Exploring Financial Market Interconnectedness Through CDS Spreads: A Network Estimation Approach (2025)Exploring Financial Market In…Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country (2017)The influence of hedonic moti…The Journal of Internet Banking and Commerce (2016)The Journal of Internet Banki…Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Service quality perception an…Perceived service quality models: Are they still relevant? (2015)Perceived service quality mod…Internet banking and customer satisfaction in Pakistan (2015)Internet banking and customer…The Impact Of Service Quality On Customer Satisfaction In Internet Banking (2014)The Impact Of Service Quality…Service quality in automated teller machines: an empirical investigation (2013)Service quality in automated …Factors affecting internet banking adoption among internal and external customers: a case of Pakistan (2013)Factors affecting internet ba…Generic technology‐based service quality dimensions in banking (2011)Generic technology‐based serv…Modern Methods for Business Research (1998)Modern Methods for Business R…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)An Index of Factorial Simplicity (1974)Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS (2019)A study on factors affecting service quality and loyalty intention in mobile banking (2020)Influence of social networking sites on life satisfaction among university students: a mediating role of social benefit and social overload (2020)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2016The Journal of Internet Banking and Commerce922 cited
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  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
  • 2011Generic technology‐based service quality dimensions in banking357 cited
  • 2015Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model357 cited
  • 2025Exploring Financial Market Interconnectedness Through CDS Spreads: A Network Estimation Approach349 cited
  • 2013Factors affecting internet banking adoption among internal and external customers: a case of Pakistan128 cited
  • 2015Internet banking and customer satisfaction in Pakistan112 cited
  • 2017The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country93 cited
  • 2014The Impact Of Service Quality On Customer Satisfaction In Internet Banking

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73 cited
  • 2013Service quality in automated teller machines: an empirical investigation66 cited
  • 2015Perceived service quality models: Are they still relevant?54 cited
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