Analysis of Pedestrian Facility Services on Shopping Mall Areain Satellite City During Pandemic COVID-19

Abstract

The condition of the Covid-19 pandemic that is increasing in the middle year of 2021 requires better attention. Sidewalks with a pedestrian facility function must provide smoothness, security, comfort, and safety for pedestrians. This paper aims to analyze the minimum service standards, level of services, and the interests of pedestrian users. The research method used in this paper is by distributing digital questionnaires and then processing them with importance-performance analysis (IPA). The study results show that pedestrians in the area have implemented a minimum service standard with the Corona Virus Disease (COVID-19) protocol. Based on the results of the level of service assessment, this area has an A level. At the same time, the IPA results show that the pavement condition is the attribute with the best conditions. Meanwhile, the availability of disabled facilities is a variable that requires attention to be improved.

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