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Customer Perception and Its Influence on the Financial Performance in the Ecuadorian Banking Environment
16 references·2 citing·48 second hop
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References

  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2007Strategy and society: the link between competitive advantage and corporate social responsibility7,425 cited
  • 1998Modern Methods for Business Research6,593 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,397 cited
  • 1974Competitive and optimal responses to signals: An analysis of efficiency and distribution804 cited
  • 2007Festivalscapes and patrons' emotions, satisfaction, and loyalty662 cited
  • 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
  • 2018Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships354 cited
  • 2008Corporate social responsibility and bank customer satisfaction274 cited
  • 2016Endogeneity in CEO power: A survey and experiment261 cited
  • 2013Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)238 cited
  • 2017Banking system trust, bank trust, and bank loyalty212 cited
  • 2010The influence of corporate social responsibility and price fairness on customer behaviour: evidence from the financial sector203 cited
  • 2013Customer satisfaction, loyalty and financial performance193 cited

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  • 2008A structural look at consumer innovativeness and self‐congruence in new product purchases191 cited
  • 2010You Learn From What You Measure: Financial and Non-financial Performance Measures in Multinational Companies150 cited
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    • 2022The Impact of Sustainability Performance on Financial Performance: Does Firm Size Matter? Evidence from Turkey and South Korea28 cited
    • 2024Nurturing trust in Islamic banking within the metaverse for market success14 cited