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Performance of E-Banking and the Mediating Effect of Customer Satisfaction: A Structural Equation Model Approach

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References

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2020The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector170 cited
2016Understanding Customer Satisfaction of Internet Banking: A Case Study In Malacca131 cited
2014The Impact Of Service Quality On Customer Satisfaction In Internet Banking

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73 cited

2006Customer satisfaction : a study of bank customer retention in New Zealand69 cited

2014Investigating the Determinants of Internet Banking Adoption in Greece68 cited

2021Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy50 cited

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2024Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective25 cited
2024Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets23 cited
2024Exploring customer retention dynamics: A comparative investigation of factors affecting customer retention in the banking sector using mediation-moderation approach20 cited
2023Empirical Study of Green Practices Fostering Customers’ Willingness to Consume via Customer Behaviors: The Case of Green Restaurants in Ho Chi Minh City of Vietnam19 cited
2023Examining the Role of Self-Reliance, Social Domination, Perceived Surveillance, and Customer Support with Respect to the Adoption of Mobile Banking18 cited
2023Greening for greater good: investigating the critical factors for customer satisfaction with sustainable e-banking17 cited
2023Continuance Intention of Mobile Banking Applications in Indonesia: Integrated TAM-Delone and Mclean Model7 cited
2023EFFECTS OF E-BANKING ON CONSUMER SATISFACTION AND ITS POTENTIAL CHALLENGES: A CASE OF PRIVATE BANKS IN PUNJAB6 cited