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The role of trust in sports organization crisis communication: the case of the Houston Astros' sign-stealing scandal
16 references·1 citing·47 second hop
The role of trust in sports organization crisis communication: the case of the Houston Astros' sign-stealing scandal (2022)The role of trust in sports organization …The value of communication during a crisis: Insights from strategic communication research (2014)The value of communication du…A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power (2010)A comprehensive model of cust…When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)When Customer Love Turns into…Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Instructional manipulation ch…Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)Comparing apology to equivale…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Trust‐based commitment: multidimensional consumer‐brand relationships (2005)Trust‐based commitment: multi…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace. (2001)How employees respond to pers…Reframing Crisis Management (1998)Reframing Crisis ManagementAttachment working models and the sense of trust: An exploration of interaction goals and affect regulation. (1998)Attachment working models and…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Sports fans: Measuring degree of identification with their team. (1993)Sports fans: Measuring degree…Distancing after group success and failure: Basking in reflected glory and cutting off reflected failure. (1986)Distancing after group succes…Basking in reflected glory: Three (football) field studies. (1976)Basking in reflected glory: T…Justice in Social Exchange (1964)Justice in Social ExchangeImpact of sports brands’ activities: Are consumers willing to pay a price premium? (2024)Impact of sports brands’ acti…An attributional theory of achievement motivation and emotion. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2009Instructional manipulation checks: Detecting satisficing to increase statistical power3,489 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1976Basking in reflected glory: Three (football) field studies.2,360 cited
  • 1964Justice in Social Exchange1,875 cited
  • 1998Reframing Crisis Management1,534 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 1993Sports fans: Measuring degree of identification with their team.1,063 cited
  • 2009When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance980 cited
  • 2001How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace.659 cited
  • 1986Distancing after group success and failure: Basking in reflected glory and cutting off reflected failure.587 cited
  • 1998Attachment working models and the sense of trust: An exploration of interaction goals and affect regulation.554 cited
  • 2010A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power519 cited
  • 2008

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Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication
482 cited
  • 2014The value of communication during a crisis: Insights from strategic communication research438 cited
  • 2005Trust‐based commitment: multidimensional consumer‐brand relationships381 cited
  • Cited by

    • 2024Impact of sports brands’ activities: Are consumers willing to pay a price premium?8 cited