Article2022

E-records management practices in public universities: a developing country perspective

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Digital and Traditional Archives Management Information Systems and Technology Applications Educational Management and Quality

Abstract

Purpose This study aims to investigate the management of electronic records (e-records) in public universities in Malawi. Design/methodology/approach This study adopted a case study research design that made use of predominantly qualitative research methods. Data was collected at three study sites, namely, Mzuzu University, Malawi University of Science and Technology and the Malawi University of Business and Applied Sciences. A purposive sample of three officers per institution (and nine in total) comprising executive officers, deputy university registrar, records clerk, information and communication technology (ICT) directors and ICT manager was attained. The researcher personally conducted the interviews with the research subjects with the aid of interview guides. Observations were also done, whose findings were recorded in the observation protocols. The data collected was transcribed in MS Word, coded and analysed thematically. Findings This study concluded that e-records are at high risk in public universities in Malawi. Irrespective of this situation, this study found that there were some areas for e-records to potentially thrive in public universities in Malawi. Research limitations/implications This study covers three of the six public universities in Malawi. Although public universities in Malawi have similar governance structures, there are some noticeable differences that distinguish one institution from the other. It is, therefore, possible that findings made in this study may not completely represent the prevailing situation in all public universities. Originality/value Studies of this nature have not been done before in public universities in Malawi. It is, therefore, hoped that besides filling the existing knowledge gap, its findings will contribute to policy and practical interventions that will lead to efficiency of the universities involved.

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References

2003User Acceptance of Information Technology: Toward A Unified View1 2012The challenge of managing electronic records in developing countries 2013The readiness of universities in managing electronic records 2016Electronic Records Management System Adoption Readiness Framework for Higher Professional Education Institutions in Yemen 2016Key threats and challenges to the preservation of digital records of public institutions in Ghana 2019A framework for electronic records management in support of e-government in Kenya 2018Implementation of the Court Records Management System in the delivery of justice at the Gaborone Magisterial District, Botswana 2018Managing university records in the world of governance

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2023A hermeneutic review of records management practices in Malawi: a developing country context 2023The status of records management in Malawian private universities: the empirical case of University of Livingstonia 2023The Record Management: Upcoming Challenges and Key Components to Enhancing Better Public Services 2023Adoption and application of electronic records systems in higher learning institutions

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