Effect of Work Facilities, Communication, and Competency on Squat Alpha Members Performance PT Telekomunikasi Indonesia Regional 1 Sumatera with Work Stress as a Moderating Variable

Abstract

PT Telekomunikasi Indonesia (PT Telkom) is a company that wants to provide the best service to customers, therefore it needs the support of quality human resources. One of the human resources of PT Telkom is a member of Squat Alpha. The performance of Squat Alpha members in 2021 which has not been maximized is the background in this research. Work facilities are the main supporting factor for Squat Alpha members to carry out disturbance handling work, with good work facilities and according to the required specifications will speed up the work of handling disturbances, as well as good communication and competence will improve the performance of Squat Alpha members in handling disturbances. Work stress that arises can affect the performance of members. This study aims to determine and analyze the effect of work facilities, communication, and competence on the performance of Squat Alpha members at PT Telekomunikasi Indonesia Regional 1 Sumatra with work stress as a moderating variable. This research is a correlational research with a descriptive quantitative approach. The population in this study were all Squat Alpha members at PT Telkom Regional 1 Sumatra, amounting to 175 people. The sample selection method uses the Slovin formula, the number of samples obtained is 122 people. The method of collecting data is survey through distributing questionnaires and interviews. Methods of data analysis using descriptive statistical analysis and SEM-PLS. The results show that work facilities, communication, competence, partially have a positive and significant effect on member performance. Work stress has a positive and significant effect on the performance of members. Work stress does not affect the relationship between work facilities and competence on member performance, but weakens the influence of communication on member performance. Keywords: Work Facilities, Communication, Competence, Job Stress, and Member Performance.

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