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Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting
16 references·1 citing·54 second hopsampled
Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting (2022)Why customer mistreatment undermines hosp…Reorienting job crafting research: A hierarchical structure of job crafting concepts and integrative review (2018)Reorienting job crafting rese…Person–Environment Fit: A Review of Its Basic Tenets (2018)Person–Environment Fit: A Rev…A Role–resource Approach–avoidance Model of Job Crafting: A Multimethod Integration and Extension of Job Crafting Theory (2017)A Role–resource Approach–avoi…Job crafting and its relationships with person–job fit and meaningfulness: A three-wave study (2015)Job crafting and its relation…Development and validation of the job crafting scale (2011)Development and validation of…Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives (2011)Daily Customer Mistreatment a…The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility (2010)The Role of Job Demands and E…Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity (2010)Perceiving and responding to …A Tale of Three Perspectives (2009)A Tale of Three PerspectivesGetting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. (2008)Getting even for customer mis…4 Person–Environment Fit in Organizations: An Assessment of Theoretical Progress (2008)4 Person–Environment Fit in O…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The convergent and discriminant validity of subjective fit perceptions. (2002)The convergent and discrimina…Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors (1997)Contact employees: Relationsh…PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)PERSON‐ORGANIZATION FIT: AN I…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat (2023)Customer mistreatment and une…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Is the CVI an acceptable indicator of content validity? Appraisal and recommendations (2007)Comparative fit indexes in structural models. (1990)A power primer. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Corporate branding and corporate brand performance (2001)Incivility in the workplace: Incidence and impact. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1996PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS4,837 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 2002The convergent and discriminant validity of subjective fit perceptions.2,224 cited
  • 2011Development and validation of the job crafting scale2,054 cited
  • 2009A Tale of Three Perspectives1,717 cited
  • 1997Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors948 cited
  • 2010Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity888 cited
  • 2018Reorienting job crafting research: A hierarchical structure of job crafting concepts and integrative review830 cited
  • 20084 Person–Environment Fit in Organizations: An Assessment of Theoretical Progress711 cited
  • 2018Person–Environment Fit: A Review of Its Basic Tenets688 cited
  • 2015Job crafting and its relationships with person–job fit and meaningfulness: A three-wave study679 cited
  • 2011Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives550 cited
  • 2017

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A Role–resource Approach–avoidance Model of Job Crafting: A Multimethod Integration and Extension of Job Crafting Theory
535 cited
  • 2010The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility511 cited
  • 2008Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.479 cited
  • Cited by

    • 2023Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat24 cited