Investigating the Intention to Adopt Telecommuting during COVID-19 Outbreak: An Integration of TAM and TPB with Risk Perception

Limeng Chai · Jian Cong Xu · Shanliang Li

28 citations0/0 files storedInternational Journal of Human-Computer Interaction

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Technology Adoption and User Behaviour Work-Family Balance Challenges Telemedicine and Telehealth Implementation

Abstract

The COVID-19 outbreak has spawned a wave of telecommuting all over the world. Based on Technology Acceptance Mode (TAM) and Theory of Planned Behavior (TPB), this paper investigates how the external technical factors (perceived usefulness and perceived ease of use) and internal personal factors (risk perception, including perceived severity and perceived susceptibility) influence telecommuting using intention in the context of COVID-19 outbreak. Our findings suggest that perceived usefulness and perceived ease of use strongly affect user’s favorable attitude towards telecommuting. The results also support previous research in the TPB field, as attitude, normative influence, and perceived behavioral control all have a significant positive impact on the adoption of telecommuting. In addition, the hypotheses that perceived severity positively relates to attitude and normative influence are supported. However, perceived susceptibility has a positive impact on normative influence, but has no significant effect on attitude. Finally, the pivotal role of normative influence in the formation of telecommuting using intention is verified, as it has a strong positive influence on both attitude and perceived behavioral control. On this basis, the implications of telecommuting business management and pandemic risk management are discussed.

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References

1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2011PLS-SEM: Indeed a Silver Bullet 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 2007The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences.2008Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit 1991Predicting dishonest actions using the theory of planned behavior 2005An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study

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