Mobile news applications quality analysis using web quality and importance performance analysis

Ihsan Gazali Kuswantoro · Dana Marsetiya Utama

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

Abstract

The growing necessity for high news information encourages news portal providers to improve quality. This study aims to analyze the level of service quality on mobile news applications. Measurement of application quality is conducted by employing the Web Quality (WebQual) and Importance Performance Analysis (IPA) methods. The case study was conducted on mobile news applications. The respondents of this study were 120 people with 23 attributes from 4 WebQual dimensions. The analysis results of the quality level of the application features indicate that the attributes of the Usability, Information Quality, and Service Interaction dimensions require corrective action, gathering the seven attributes required to be prioritized for improvement.

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2002Developing and validating an instrument for measuring user-perceived web quality 2020Role of Personalization in Continuous Use Intention of Mobile News Apps in India: Extending the UTAUT2 Model 2021E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in Shopee 2020Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method 2019Users Intention for Continuous Usage of Mobile News Apps: the Roles of Quality, Switching Costs, and Personalization 2013PENGARUH PENGGUNAAN INTERNET BANKING TERHADAP RASA AMAN, RASA PERCAYA DAN LOYALITAS NASABAH DALAM MENINGKATKAN SALDO BANK 2015Pengaruh Customer Experience Terhadap Kepuasan Pelanggan Dan Loyalitas Pelanggan (Survei Pada Pelanggan Kfc Kawi Malang)2006A Model of Web Site Quality Assessment

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