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Linking customer experience, satisfaction, and loyalty to brand power and performance in international hotels
16 references·0 citing·46 second hop
Linking customer experience, satisfaction, and loyalty to brand power and performance in international hotels (2022)Linking customer experience, satisfaction…Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance (2018)Influence of brand signature,…The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study (2015)The impact of customer experi…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Towards a Better Measure of Customer Experience (2013)Towards a Better Measure of C…Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Lateral Collinearity and Misl…A First Course in Structural Equation Modeling (2012)A First Course in Structural …The impact of customer experience on brand equity in a business-to-business services setting (2009)The impact of customer experi…Towards the ‘perfect’ customer experience (2007)Towards the ‘perfect’ custome…An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels (2007)An application of the ECSI mo…When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement (2006)When Brand Attitudes Affect t…Critical success factors for a customer relationship management strategy (2006)Critical success factors for …Customer satisfaction should not be the only goal (2004)Customer satisfaction should …Cultural determinants of customer- and learning-oriented value systems and their joint effects on firm performance (2004)Cultural determinants of cust…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Research methods for business: A skill building approach (1993)Research methods for business…The Structure of Scientific Revolutions (1963)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Social Networks, the Tertius Iungens Orientation, and Involvement in Innovation (2005)Structural Equation Modeling and Natural Systems (2006)Confirmatory factor analysis with ordinal data: Comparing robust maximum likelihood and diagonally weighted least squares (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Evolving to a New Dominant Logic for Marketing (2003)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)On the Evaluation of Structural Equation Models (1988)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation (2019)Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector (2020)Proactive environmental strategies in the hotel industry: eco-innovation, green competitive advantage, and green core competence (2021)Principles and Practice of Structural Equation Modeling (1998)Accounting for common method variance in cross-sectional research designs. (2001)Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It (2014)Common Method Bias in PLS-SEM (2015)Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods (2016)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)
this work references cited by second hop

References

  • 1993Research methods for business: A skill building approach17,000 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 2012Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations4,088 cited
  • 2012A First Course in Structural Equation Modeling1,619 cited
  • 2013Towards a Better Measure of Customer Experience695 cited
  • 2018Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance541 cited
  • 2006When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement452 cited
  • 2007Towards the ‘perfect’ customer experience440 cited
  • 2004Customer satisfaction should not be the only goal338 cited
  • 2006Critical success factors for a customer relationship management strategy316 cited
  • 2009The impact of customer experience on brand equity in a business-to-business services setting251 cited
  • 2015The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study236 cited

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2007
An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels
201 cited
  • 2004Cultural determinants of customer- and learning-oriented value systems and their joint effects on firm performance172 cited
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