Models of Information Technology Use: Meta-Review and Research Directions

Abstract

The considerable body of literature on information technology (IT) use is grounded in different theoretical perspectives and the models have seemingly increased the variance explained in the two major dependent constructs – behavioral intention (BI) and system use (SU). However, not all effects on BI and SU have been significant and the models of IT use have been examined in different contexts. This study conducts a two-part assessment of 35 models of IT use including a qualitative assessment of the model constructs using the STEP (System, Task, Environment, Person) framework and a quantitative assessment of the differences in model effectiveness across models of IT use. Results showed no statistical differences in the proportion of significant effects on BI and SU, but significant differences in the proportion of variance explained in BI and SU. Implications and future directions for research are proposed.

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