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Emotional Labor in the 21st Century
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  • 2015Emotion Regulation: Current Status and Future Prospects6,638 cited
  • 2015Emotional Labor at a Crossroads: Where Do We Go from Here?753 cited
  • 2015ESM 2.0: State of the Art and Future Potential of Experience Sampling Methods in Organizational Research470 cited
  • 2015Connect With Your Audience! The Relational Labor of Connection363 cited
  • 2019Antecedents and Consequences of Teachers’ Emotional Labor: a Systematic Review and Meta-analytic Investigation231 cited
  • 2018Explaining the Gender Gap in News Avoidance: “News-Is-for-Men” Perceptions and the Burdens of Caretaking211 cited
  • 2015Emotional Labor Dynamics: A Momentary Approach206 cited
  • 2019Robot acceptance model for care (RAM-care): A principled approach to the intention to use care robots155 cited
  • 2017Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda152 cited
  • 2013Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers143 cited
  • 2017Need for recovery after emotional labor: Differential effects of daily deep and surface acting139 cited
  • 2014Emotional job demands and emotional exhaustion in teachers136 cited
  • 2020Emotion Work: A Work Psychology Perspective116 cited

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2023
The acceleration of emotional labor research: Navigating the past and steering toward the future
101 cited
  • 2015Why do people engage in interpersonal emotion regulation at work?94 cited
  • 2016Emotional Dissonance and Burnout: The Moderating Role of Team Reflexivity and Re-Evaluation58 cited