EFFECT OF DIGITAL TRANSFORMATION ON HUMAN RESOURCES PLANNING IN HOTEL BUSINESSES

Abstract

The aim of this study is to determine the effects of digital transformation on human resources planning in hotel businesses. In the study, it will be revealed how innovative processes, systems and tools such as new technology smart applications, automation systems, robots, online transactions used in hotel businesses within the scope of digital transformation affect human resources planning qualitatively and quantitatively. The research population consists of the general managers and human resources managers of the 5-star hotels operating in Turkey, which have developed in terms of digital transformation. The research will be carried out in Istanbul, Ankara, Izmir, Antalya and Bodrum, as the hotels that have completed the digital transformation in the hotel industry in Turkey are still limited and they operate in different provinces throughout the country. The research will be carried out in the form of face-to-face-online interviews with the general managers and human resources managers of the hotels and through semi-structured questionnaires. Purposive sampling method was chosen as the research sampling method. The data will be analyzed with descriptive analysis technique. Research findings will be presented systematically by forming the main theme, classification and subgroups. The findings were compared with the information in the literature, and the discussion and conclusion were presented. Inferences and recommendations for literature and practice are presented. According to the results of the research, digital transformation affects human resources planning qualitatively and quantitatively, and being able to successfully benefit from digital transformation in hotel businesses requires a successful human resources planning.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 3 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.