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Pandemic Chat: A Comparison of Pandemic-Era and Pre-Pandemic Online Chat Questions at the University of Mississippi Libraries

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2021Topic Modeling as a Tool for Analyzing Library Chat Transcripts17 cited
2022Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic11 cited

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2023Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia4 cited

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