Technology Use and Familiarity as an Indicator of Its Adoption in Museum by People with Intellectual Disabilities

Abstract

This paper describes the process of co-design of technological products to increase museum accessibility and engagement in visitors with mild or moderate intellectual disabilities (IDs). By using an Inclusive Research approach, a multidisciplinary team of experts, including researchers in Users Experience (UX), psychology, and education, museum curators and a group of participants with IDs (n=9) have participated as the research team. Participants with IDs were involved in two rounds of interviews. The first-round interview aimed to explore participants' use and familiarity with technologies and to understand their interest in using technological tools in different contexts. The second-round interview aimed at exploring participants' spontaneous choice between different tools classified as low (easy-to-read vs Augmentative and Alternative Communication) or high-tech (Augmented Reality) aids for acquiring new knowledge within a museum space. The analysis of the interviews revealed that there was a general consistency between previous technology use/experience/interest and the choice of ICT-based products by participants with IDs. These results highlight the importance of emphasizing a multidisciplinary dialogue and the active participation of IDs users to outline methodologies, programs, procedures, and international standards to foster inclusive access to cultural heritage.

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