Principles of Total Quality

Charles E. Carraher · Joel E. Ross

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr

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