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How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective
16 references·0 citing·46 second hop
How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective (2022)How Consumers Respond to Embarrassing Ser…Dehumanization and Infrahumanization (2013)Dehumanization and Infrahuman…The Self-conscious emotions: theory and research (2008)The Self-conscious emotions: …Not yet human: Implicit knowledge, historical dehumanization, and contemporary consequences. (2008)Not yet human: Implicit knowl…Expertise Modulates the Perception of Pain in Others (2007)Expertise Modulates the Perce…Dehumanization: An Integrative Review (2006)Dehumanization: An Integrativ…A meta-analytic test of intergroup contact theory. (2006)A meta-analytic test of inter…Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Is “service with a smile” eno…Embarrassment in Consumer Purchase: The Roles of Social Presence and Purchase Familiarity: Table 1 (2001)Embarrassment in Consumer Pur…The Emotional Side of Prejudice: The Attribution of Secondary Emotions to Ingroups and Outgroups (2000)The Emotional Side of Prejudi…Embarrassment: Its distinct form and appeasement functions. (1997)Embarrassment: Its distinct f…Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame. (1995)Signs of appeasement: Evidenc…Moral Exclusion and Injustice: An Introduction (1990)Moral Exclusion and Injustice…The relation of empathy to prosocial and related behaviors. (1987)The relation of empathy to pr…Gaze and eye contact: A research review. (1986)Gaze and eye contact: A resea…Public and private self-consciousness: Assessment and theory. 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References

  • 2006A meta-analytic test of intergroup contact theory.8,919 cited
  • 1975Public and private self-consciousness: Assessment and theory.3,708 cited
  • 2006Dehumanization: An Integrative Review2,915 cited
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  • 2004Is “service with a smile” enough? Authenticity of positive displays during service encounters844 cited
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  • 1995Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame.718 cited
  • 1975Disinhibition of aggression through diffusion of responsibility and dehumanization of victims561 cited
  • 2007Expertise Modulates the Perception of Pain in Others

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478 cited
  • 2001Embarrassment in Consumer Purchase: The Roles of Social Presence and Purchase Familiarity: Table 1424 cited
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