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Understanding fraudulent returns and mitigation strategies in multichannel retailing
16 references·10 citing·46 second hop
Understanding fraudulent returns and mitigation strategies in multichannel retailing (2022)Understanding fraudulent returns and miti…Supply chains under COVID-19 disruptions: literature review and research agenda (2021)Supply chains under COVID-19 …How the COVID-19 Pandemic May Change the World of Retailing (2020)How the COVID-19 Pandemic May…Competing during a pandemic? 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(2019)The Evolution of Fraud Theory (2012)The Anatomy of Corporate Fraud: A Comparative Analysis of High Profile American and European Corporate Scandals (2013)Advancing theory of fraud: the S.C.O.R.E. model (2019)
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 1991The theory of planned behavior90,729 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 2006Interviewing as qualitative research a guide for researchers in education and the social sciences9,932 cited
  • 2000Research Methods for Business Students5,592 cited
  • 1998Qualitative research methods in health technology assessment: a review of the literature.1,107 cited
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  • 1973Attitudinal and normative variables as predictors of specific behavior.933 cited
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  • 2004Sampling issues in qualitative research400 cited
  • 1994Ten standard Objections to Qualitative Research Interviews380 cited
  • 2015The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review

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301 cited
  • 2021Supply chains under COVID-19 disruptions: literature review and research agenda244 cited
  • Cited by

    • 2023Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail66 cited
    • 2024Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers42 cited
    • 2024Understanding and predicting online product return behavior: An interpretable machine learning approach17 cited
    • 2023When it rains, it pours? The impact of weather on customer returns in the brick-and-mortar retail store14 cited
    • 2024Consumer perspectives on interventions to combat fraudulent product returns in omnichannel fashion retail12 cited
    • 2025Striking the right balance: Customising return policy leniency for managing customer online return proclivity and satisfaction12 cited
    • 2024Channel-switching behaviour and customer deviance11 cited
    • 2024Exploring Apparel E-Commerce Unethical Return Experience: A Cross-Country Study10 cited
    • 2024Proposal of innovative smart solutions for retail store in order to support competitiveness and sustainable development7 cited
    • 2022The Smart Green Nudge: Reducing Product Returns through Enriched Digital Footprints & Causal Machine Learning5 cited