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Analysis of passenger service satisfaction of public transport in Tangerang City
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Analysis of passenger service satisfaction of public transport in Tangerang City (2022)Analysis of passenger service satisfactio…Preferences in regional public transport: a literature review (2019)Preferences in regional publi…PARAMETER PENENTU PENGGUNAAN TRANSPORTASI UMUM DI PERKOTAAN PATI (2018)PARAMETER PENENTU PENGGUNAAN …What influences satisfaction and loyalty in public transport? A review of the literature (2017)What influences satisfaction …Quality of public transport service: an integrative review and research agenda (2017)Quality of public transport s…Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Enjoying loyalty: The relatio…Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdańsk–Sopot–Gdynia Tricity Agglomeration in Poland (2014)Heart and mind in public tran…Public Transport Services in Klang Valley: Customer Expectations and Its Relationship Using SEM (2012)Public Transport Services in …MEASURING URBAN TRAFFIC CONGESTION – A REVIEW (2012)MEASURING URBAN TRAFFIC CONGE…Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach (2010)Estimation of Satisfied Custo…Transit capacity and quality of service manual (2003)Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Normative Influences on Altruism (1977)The theory of planned behavior (1991)Bowling alone: the collapse and revival of American community (2000)Mobility Patterns of Students: Evidence from Tricity Area, Poland (2021)A human behaviour model and its implications in the transport context (2023)Behavioural norms or personal gains? – An empirical analysis of commuters‘ intention to switch to multimodal mobility behaviour (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. 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References

  • 2017What influences satisfaction and loyalty in public transport? A review of the literature486 cited
  • 2012MEASURING URBAN TRAFFIC CONGESTION – A REVIEW292 cited
  • 2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited
  • 2019Preferences in regional public transport: a literature review150 cited
  • 2017Quality of public transport service: an integrative review and research agenda94 cited
  • 2010Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach83 cited
  • 2012Public Transport Services in Klang Valley: Customer Expectations and Its Relationship Using SEM50 cited
  • 2014Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdańsk–Sopot–Gdynia Tricity Agglomeration in Poland26 cited
  • 2018PARAMETER PENENTU PENGGUNAAN TRANSPORTASI UMUM DI PERKOTAAN PATI9 cited

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