SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
RETRACTED: The perceived service quality in higher education: An empirical study using the SERVPERF dimensions
16 references·0 citing·54 second hopsampled
RETRACTED: The perceived service quality in higher education: An empirical study using the SERVPERF dimensions (2022)RETRACTED: The perceived service quality …Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Evaluating service quality an…Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience (2021)Assessing the relationship am…The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)The role of E-service quality…HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)HEISQUAL: A modern approach t…Higher education service quality and student satisfaction, institutional image, and behavioral intention (2019)Higher education service qual…Assessing quality assurance in higher education: quality managers’ perceptions of effectiveness (2018)Assessing quality assurance i…In search of quality: measuring Higher Education Service Quality (HiEduQual) (2017)In search of quality: measuri…The first year in higher education—critical requirements from the student perspective (2016)The first year in higher educ…Does higher education service quality effect student satisfaction, image and loyalty? (2016)Does higher education service…The dilemma of combining positive and negative items in scales (2015)The dilemma of combining posi…Statistical power as a function of Cronbach alpha of instrument questionnaire items (2015)Statistical power as a functi…Student satisfaction and the customer focus in higher education (2013)Student satisfaction and the …Comparison of SERVQUAL and SERVPERF metrics: an empirical study (2011)Comparison of SERVQUAL and SE…Service quality in higher education (2009)Service quality in higher edu…The measurement of the construct satisfaction in higher education (2008)The measurement of the constr…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Consumer Expectations and the Measurement of Perceived Service Quality (1993)Making sense of higher education: students as consumers and the value of the university experience (2012)SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)Measuring service quality in higher education (2016)From Sage on the Stage to Guide on the Side (1993)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Student Satisfaction: An alternative approach to assessing this important concept (2002)Student identity development in higher education: implications for graduate attributes and work-readiness (2014)Co-creation in higher education: towards a conceptual model (2018)Metrics and methodologies for measuring teaching quality in higher education: developing the Teaching Excellence Framework (TEF) (2018)Review of Psychometric theory (2nd ed.). (1979)Scale Development : Theory and Applications (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Evidence-Based Survey Design: The Use of Negatively Worded Items in Surveys (2018)The effects of work engagement and self-efficacy on personal initiative and performance (2018)Using reversed items in Likert scales: A questionable practice (2018)Coefficient Alpha and the Internal Structure of Tests (1951)A RATING SCALE FOR DEPRESSION (1960)What is coefficient alpha? An examination of theory and applications. (1993)Mental Health of Refugees and Migrants during the COVID-19 Pandemic: The Role of Experienced Discrimination and Daily Stressors (2021)ChatGPT as a CALL tool in language education: A study of hedonic motivation adoption models in English learning environments (2024)Power to Detect What? Considerations for Planning and Evaluating Sample Size (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Student satisfaction in higher education: a meta-analytic study (2017)Critical factors affecting students’ satisfaction with higher education in Sri Lanka (2018)On the Evaluation of Structural Equation Models (1988)Comparative fit indexes in structural models. (1990)Higher education service quality, student satisfaction and loyalty (2019)Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction (2020)Role of service quality factors in word of mouth through student satisfaction (2023)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic (2020)Lean thinking and higher education management: revaluing the business school programme management (2020)Impact, added value and relevance of an accreditation process on quality assurance in architectural higher education (2021)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Employee Commitment: The Relationship between Employee Commitment and Job Satisfaction (2021)The Impact of COVID-19 on Sustainable Business Models in SMEs (2021)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Measuring Service Quality: A Reexamination and Extension (1992)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Acceptance of Learning Management Systems and Video Conferencing Technologies: Lessons Learned from COVID-19 (2021)Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic (2022)An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment (2023)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2016Does higher education service quality effect student satisfaction, image and loyalty?464 cited
  • 2009Service quality in higher education321 cited
  • 2015Statistical power as a function of Cronbach alpha of instrument questionnaire items207 cited
  • 2018Assessing quality assurance in higher education: quality managers’ perceptions of effectiveness203 cited
  • 2021Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook191 cited
  • 2020The role of E-service quality in shaping online meeting platforms: a case study from higher education sector188 cited
  • 2013Student satisfaction and the customer focus in higher education180 cited
  • 2015The dilemma of combining positive and negative items in scales177 cited
  • 2017In search of quality: measuring Higher Education Service Quality (HiEduQual)166 cited
  • 2016The first year in higher education—critical requirements from the student perspective153 cited
  • 2020HEISQUAL: A modern approach to measure service quality in higher education institutions142 cited
  • 2008The measurement of the construct satisfaction in higher education131 cited
  • 2021Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

114 cited
  • 2019Higher education service quality and student satisfaction, institutional image, and behavioral intention113 cited
  • 2011Comparison of SERVQUAL and SERVPERF metrics: an empirical study107 cited
  • Cited by

    No citing works inside the corpus for this window.